Operational Resilience Management

A serious incident that impacts on an organisation's ability to meet it's objectives on time can strike any organisation, large or small, at any time.  Will it be your organisation next?

Each year, one in five businesses experiences a serious incident that impacts on its performance, productivity and ability to continue to meet it's objectives on time.  Half of all businesses experiencing a serious incident like this and that also have no effective plans for recovery fail within the following 12 months.  SME businesses are particularly vulnerable and some may not even have the resources to withstand even a few days without trading.

The threat of terrorism in London is real and serious as demonstrated by the bomb attacks in London in July 2005.  

Serious incidents can take many forms including: storm, flood, fire, bird flu, information security breach, action by pressure groups, product contamination, a quality control problem that allows defective products to market and a strategic supply problem.  Business failures, disruptions or shutdowns in an organisation's supply chain and in its inbound logistics channels can easily create a ripple effect of business interruptions throughout the supply chain which can have a serious impact on overall performance.

The London 2012 Olympic Games is putting particular pressure on organisations to ensure that they have effective and properly exercised business continuity plans in place.

What We Do

We help businesses across London (as well as public sector bodies)  to prepare for the unexpected incidents which can impact on their ability to deliver their products and services and meet their objectives on time.  We work with them to raise awareness and to develop resilience plans (emergency plans, risk plans and business continuity plans) so that they:

• are more likely to recover quickly from an incident and return to "business as usual" than their competitors with no effective resilience plans in place
• can demonstrate to their customers that they are resilient, flexible and can quickly respond to unexpected challenges and threats

which means they improve their quality of service, competitive advantage and maximise their chances of surviving long into the future.